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Frequently Asked Questions
Open the app and go to Profile, then tap Subscription or the upgrade option. At the bottom of the paywall screen, tap Restore Purchases. Your purchase is linked to your Apple ID and will restore automatically — no need to buy again.
Make sure you have a stable internet connection — AI analysis securely sends your photo to OpenAI for processing. Also check that the app has camera permission in your device settings. If the issue persists, force-close the app and try again. If you continue to have trouble, please contact us below.
Subscriptions are managed by the store where you purchased them. On iPhone, go to Settings → your name → Subscriptions → AI Skin Tracker. On Android, open Google Play → profile → Payments & subscriptions → Subscriptions. You will keep access until the end of your billing period. We do not manage billing directly — charges and refunds are handled by Apple or Google, as applicable.
Your scan history, results, routine data, and profile information are stored on your device. Photos are sent securely to OpenAI for cosmetic analysis; AI Skin Tracker does not store facial photos in its database, and a processing result may remain in working memory for up to 10 minutes solely to return it to your device. We retain limited pseudonymous device-linked records for trials, ratings, and service security. Your data is never sold or used for advertising. See our Privacy Policy for full details.
Refunds are handled by the store where you purchased. For Apple purchases, visit reportaproblem.apple.com, sign in with your Apple ID, find your AI Skin Tracker purchase, and request a refund. For Google Play purchases, use Google Play's order history and refund flow. Store review and timing decisions are made by Apple or Google, as applicable.
After your free trial, you can continue using the app with one scan per week. Your existing scan history is still accessible. To unlock unlimited scans, all 8 detailed metrics, and your full skincare routine, upgrade to Pro from the Profile tab or any paywall prompt.