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Frequently Asked Questions
Open the app and go to Profile, then tap Subscription or the upgrade option. At the bottom of the paywall screen, tap Restore Purchases. Your purchase is linked to your Apple ID and will restore automatically — no need to buy again.
Make sure you have a stable internet connection and camera permission. Free scans also require Apple App Attest verification of the official app on a supported iPhone; web previews and simulators cannot complete it. If verification fails, use Retry Access Check. Verification does not start or reset the trial. Saved history, purchase linking, and Restore Purchases remain available, and server-verified paid access is independent of trial attestation. If the issue persists, contact us below.
On iPhone, go to Settings → your name → Subscriptions → AI Skin Tracker. You will keep access until the end of your billing period. We do not manage billing directly — charges and refunds are handled by Apple.
Your history, results, routine data, and profile remain on your device. Photos are processed securely by OpenAI, not saved in our database; a result may remain in working memory for up to 10 minutes to return it to you. The server keeps limited device-linked trial, reward, and authentication records and verifies purchase access with RevenueCat using a pseudonymous customer identifier. Photos and skin scores are not sent to RevenueCat. Minimum trial, reward, and authentication markers survive local deletion, server deletion, and reinstall to prevent resets. Your data is not sold or used for advertising. See the Privacy Policy for details.
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your AI Skin Tracker purchase, and request a refund. Review and timing decisions are made by Apple.
Your 7-day trial starts when the first analysis successfully completes on our server, requires no payment information, and does not auto-charge. After two scans, an eligible first sharing action can add 7 days once, for at most 14 days from the trial start. After expiry, every new scan requires RevenueCat-verified Pro or valid Lifetime access; there is no weekly free scan tier. History stays saved. Eligible pre-rollout devices import their existing trial date and bonus once. Changing the clock, clearing local data, or reinstalling does not reset server records. If access cannot be verified, retry rather than purchasing again; older app versions may need updating.